Membership & booking audits
- Online and in-centre journey reviews
- Copy, timing and confirmation improvements
- Prioritised fixes with owners and timelines
Services
Support that makes your existing systems work for you.
We focus on practical improvements for membership, booking and access flows—without pushing new software. Every service is tailored to your sites, teams and members.
Core service areas
Pick the outcomes you need; we shape the scope and cadence to fit your team.
Operational playbooks
- Standard operating procedures for joins, freezes, refunds
- Front desk scripts and exception handling
- Data hygiene routines for reliable reporting
Change & upgrade support
- Impact assessments and risk planning
- Pilots, feedback loops and staff FAQs
- On-the-day support with suppliers and teams
Typical packages
Clear starting points you can tailor to your context.
Focused audit (4–6 weeks)
- Discovery calls and sample journey tests
- Prioritised recommendations with effort and impact
- One workshop to align teams on next steps
Rollout partner (8–16 weeks)
- Pilot, refine, then scale across sites
- Staff FAQs, quick guides and check-ins
- Light-touch reporting to track adoption
Ongoing advisory
- Set monthly hours for troubleshooting and coaching
- Quarterly reviews of data quality and journeys
- Rapid support for emerging changes
Multi-site alignment
- Consistent rules with local flexibility
- Templates, scripts and KPI guardrails
- Rollout playbook with checklists per site