Resources

Practical guides and templates for busy leisure teams.

Use these checklists and quick wins to support your own improvements, or as a starting point for working together.

Downloadable guides

Short, actionable downloads to steady operations.

Five checks that reduce drop-offs and confusion during sign-up.

Request the checklist

One-page FAQs, scripts and signage prompts for release days.

Get the kit

Weekly routines to keep member records tidy without extra admin.

View the tips

Templates for confirmations, reminders and welcome journeys.

Ask for the pack

Expand for quick answers to common operator questions.

How often should we review confirmation emails?

Quarterly or before major changes. Check timing, clarity of next steps, and alignment with on-site messaging.

What makes a good pilot site?

A site with engaged staff, typical member volume, and a clear feedback loop. Start small, learn fast, then scale.

How do we keep data tidy?

Assign owners, set weekly tidy-up slots, and agree simple rules for names, products and exceptions.